Terms and Conditions

Celebration Cakes

 

Payment.

We require a minimum 50% deposit to secure your order. Any outstanding balance is due on collection. Should delivery be required balances must be paid no later than one day before delivery.

We accept most major credit/debit cards and cash. We no longer accept cheques.

We also accept online orders via our online shop. Full payment is required when ordering online via PayPal.

 

Delivery (optional).

We offer a delivery service (on qualifying orders over £250.00) charged per mile. Please call for further information. Any outstanding balances must be paid no later than one day before delivery.

 

Cancellation.

Cancellations will be charged as follows:

If cake is ordered for collection;

More than two full weeks from cancellation date £10 + 5% of the full cake price.

More than one full week from cancellation date £10 + 25% of the full cake price.

Less than one full week from cancellation date 100% of the full cake price will be due.

 

Alterations:

Where possible we will endeavour to meet your alteration requirements. However, due to the nature of our products some items need to be prepared further in advance. Therefore, there may be additional charges should we have undertaken work that is no longer required. Ie. if we have created sugar paste models that you no longer desire. Please contact us as soon as possible if you wish to make any changes, or make any postponements.

 

Returns:

Due to the bespoke, made to order and perishable nature of our products we are unable to accept returns. All sales are final.

 

 

Wedding Cake

 

Payment:

We require a minimum deposit of 50% to secure your order, with the balance payable on collection. If delivery is required any remaining balance is due at least one day before delivery. We accept major credit/debit cards and cash. We are unable to accept cheque's.

 

Delivery and Set-Up:

Optional delivery is available and charged per mile. Any balance due is required at least one day before delivery. We are happy to set up your cake provided the venue is ready to receive it when we arrive. We will not be held responsible should we be unable to set up your cakes due to circumstances beyond our control.  

 

Cancellations:

Should you need to cancel your Wedding Cake for any reason we will charge the following:

If your cake is due to be collected/delivered;

More than two months from the time of cancellation £20 + 10% of the full cake price.

More than one month from the time of cancellation £20 + 25% of the full cake price.

More than two weeks from the time of cancellation £20 + 50% of the full cake price.

Less than two weeks from the time of cancellation 100%  of the full cake price.

 

Alterations:

Where possible we will endeavour to meet your alteration requirements. However, due to the nature of our products some items need to be prepared further in advance. Therefore, there may be additional charges should we have undertaken work that is no longer required. Ie. if we have created sugar craft flowers that you no longer desire. Please contact us as soon as possible if you wish to make any changes, or make any postponements.

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Returns:

Due to the bespoke, made to order and perishable nature of our products we are unable to accept returns. All sales are final.

We are located at:

The Cake Artists


53 Mill Lane

Solihull

B91 3AT

Contact us today!

If you have any queries or wish to place an order, please contact us:

 

0121 711 7044 0121 711 7044

cake@thecakeartists.com

 

Monday  to Saturday

9.30 - 17.30

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'The Cake Artists' a trading name of Green & Gold Ltd. Registered in England 09058301. VAT Number: GB190320829

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